The hotel offers amenities for your comfortable stay and unforgettable experiences
Excellent Parking!
“The parking experience was fantastic, with easy access and a gate that was promptly opened for us even in the early hours.” view full review
Superb Breakfast!
“Breakfast exceeded my expectations with a wide selection, including thick bacon and scrambled eggs, along with a good hot buffet.” view full review
Comfortable Room!
“The room was the perfect size for our family, cozy yet spacious enough for a good night's sleep after a long day.” view full review
Accessible Building!
“The Annex building is easy to navigate and the staff were incredibly helpful in showing us around, making it a comfortable stay.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Lift
Vending machines
Smoke detectors
Fire extinguishers
Guest Parking
Electric kettle
Services
Welcome drink
Dining
Snack bar
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Room features
Air conditioning
Sitting area
Tea and coffee facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
295 North End Rd, Earls Court,
London,
United Kingdom,
W14 9NS,
Greater London
Map view
street view
295 North End Rd, Earls Court,
London,
United Kingdom,
W14 9NS,
Greater London
City landmarks
Museum
Victoria and Albert Museum
2.4
km
Museum
Science Museum
2.3
km
Museum
Natural History Museum
2.2
km
Park
Hyde Park
3.5
km
Stadium
Stamford Bridge
1.2
km
Palace
Kensington Palace
2.4
km
Museum
Leighton House Museum
1.9
km
Westminster Bridge Road Riverside Building
Coca-Cola London Eye
6.1
km
Museum
Design Museum
2.3
km
Garden
Buckingham Palace
4.5
km
Park
Holland Park
2.2
km
Church
Brompton Cemetery
870 m
Event hall
Royal Albert Hall
2.4
km
87-135 Brompton Rd
Harrods
3.1
km
Fulham Palace Bishops Avenue Fulham
Fulham Palace
2.3
km
Palliser Road West Kensington
The Queen's Club
640 m
Exhibition Centre Warwick Road
Earl's Court
1.8
km
Monument
The Albert Memorial
2.5
km
Museum
The British Museum
6.4
km
Event hall
Olympia London
1.2
km
LondonEngland
Earls Court Exhibition Center
800 m
Museum
18 Stafford Terrace
1.6
km
24 Cheyne Row
Carlyle's House
2.3
km
Park
Kensington Gardens
2.7
km
Museum
Chelsea Football Club
1.3
km
236 Earls Court Road Kensington
Tardis Police Box
950 m
Store
Kensington High Street
2.6
km
The Mall Hammersmith
Hammersmith
2.4
km
Metro Station
Kensington
3.6
km
Nearby
Lillie Road The Annexe
The Metropolitan Police Heritage Centre
430 m
Restaurants
The Crepe Factory
20 m
297 North End Road
Pizza@Home
120 m
86 Lillie Road
Goose Fulham
140 m
248 North End Road Fulham
VeganE
130 m
102 Lillie Road
Koko's Thai Kitchen
150 m
Stall 2 North End Road Market Fulham
Simya Korean Restaurant
180 m
345 North End Road
Masala Express
190 m
349 North End Road Fulham
Cafe Delight
330 m
134-138 North End Road
Jaffa Bake House
320 m
381 North End Road
The Hoarder
470 m
16 Lillie Road Hammersmith
Baileys Fish and Chips
830 m
115 Dawes Rd
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
clean
friendly staff
noise
limited dining options
7.2/10
Very good
Rooms
7.3
Location
7.9
Service
7.9
Dining
6.2
Guest reviews
7.2/10
based on 19 reviews
4/5
based on 1907 reviews
8.1
8.1/10 based on 5682 reviews
#446 of 1,140 hotels in London based on Tripadvisor
Liam
United Kingdom,
May
2024
7.6/10
The hotel offers pleasant and fairly spacious rooms with comfortable beds, but lacks adequate storage space for two people. The service is friendly and efficient. The location is ideal with excellent access to public transport. The dining experience is okay but could be improved. Overall, a nice stay with some minor drawbacks.
Rooms
7.0
The rooms were nice, fairly spacious, with comfortable beds and adequate bathrooms.
Service
8.0
The service was friendly and welcoming, making me feel at home during my stay.
Location
9.0
The location was great with easy access to public transport, ideal for exploring Central London.
Dining
6.0
The dining experience was satisfactory but could be improved with more variety and quality options.
Facilities
8.0
The hotel facilities were well-maintained and added to the overall comfort of the stay.
Danny
United States,
May
2024
8.4/10
My stay at the hotel was really great overall. The room had a very comfy bed with total blackout curtains, providing a great sleep experience. It was spacious and up to the usual standard, making it a comfortable stay. The service, especially from Morris, was super friendly and professional, making me feel very welcome. The location was perfect, close to both bus and tube stops in a quiet and safe district. However, the breakfast options were a bit basic and ran out of some items on busy mornings.
Rooms
9.0
The room had a very comfy bed with total blackout curtains, providing a great sleep experience. It was spacious and up to the usual standard, making it a comfortable stay.
Service
8.0
However, there were minor issues with keeping up with food supply during breakfast.
Location
10.0
The location was perfect, close to both bus and tube stops in a quiet and safe district. It was great for access to transportation and felt secure.
Dining
7.0
The breakfast options were a bit basic and some items ran out on busy mornings. However, the quality of the food was good.
Facilities
8.0
The hotel had all the necessary facilities for a comfortable stay.
Cynthia
United States,
April
2024
7.0/10
The hotel offers pleasant and quite roomy accommodations, with clean rooms and pleasant decor. The very comfy bed and blackout curtains ensure a great night’s sleep. However, the lack of storage space for two people may be a drawback. Overall, the rooms are comfortable for a family of four despite the limited space.
Rooms
8.0
The rooms were clean and decor very pleasant, with a very comfy bed and total blackout curtains for a great sleep. They correspond to the description and photos but lack storage space for two people.
Service
7.0
The staff were friendly, welcoming, and always ready to assist. However, a minor issue with the shower temperature and pressure was encountered at the beginning.
Location
9.0
The location is ideal, with easy access to several tube stations. While not in the city center, it is close enough and situated in a nice, quiet neighborhood near West Brompton and West Kensington tube stations.
Dining
5.0
The dining experience offered a wide range of breakfast items, but the quality was not up to standards. The breakfast was of extremely low quality.
Facilities
7.0
The hotel offers basic amenities for a comfortable stay.
Arthur
United Kingdom,
February
2024
8.0/10
I had a fantastic stay at this hotel! The rooms, located behind the main building, were clean and quiet, offering an amazing sleep quality. The location was great with plenty of nearby dining options, and the staff was incredibly helpful. However, it was a bit of a letdown that there was no safe in the room.
Rooms
9.0
The room was much bigger than expected and provided a great location near lots of dining options. It was nice and quiet at night with very helpful staff.
Service
8.0
The service here was super! The staff managed to get us a refund, which was beyond good customer service. They were extremely helpful and friendly, though they couldn't keep up with running out of food, clean plates, and cutlery both mornings.
Location
9.0
The location was very good, just a 5-minute walk to the nearest subway station and 10 minutes to the second nearest, which has a direct line to Heathrow airport. It was great for attending Queen's Club tennis and had interesting restaurants all around.
Dining
7.0
The dining experience was decent and in line with the cost of the room. The breakfast was more complete than expected, but still a little low budget. It included scrambled eggs, beans, sausages, and even vegan sausages for veggies, all at no extra charge.
Facilities
7.0
The facilities were good overall. However, there were a few areas that could be improved to enhance the guest experience.
John
United States,
January
2024
7.2/10
The hotel provided a decent base for exploring. The rooms were not very spacious but had everything needed for a comfortable stay, even for a family of four. However, being on the 5th floor meant some noise from external aircon units. The service was extremely polite and helpful, though there was a minor inconvenience during breakfast service. The location was not what was expected but was good for travel around central London and had convenient access to public transport. The dining could be improved, and the facilities were adequate overall.
Rooms
7.0
The rooms corresponded to the description and photos provided, offering a comfortable base for rest after a tiring day.
Service
8.0
The service was extremely polite and helpful, with daily cleaning, but there were some minor operational challenges during breakfast service.
Location
8.0
The location was good, in a nice and quiet neighborhood near West Brompton and West Kensington tube stations, making it convenient for both work and leisure travel.
Dining
6.0
The dining options could use some improvement, with a slight inconvenience during breakfast service.
Facilities
7.0
The facilities were sufficient for a comfortable stay, but could be enhanced for a better overall experience.
clean
noise
Ben
United Kingdom,
January
2024
5.6/10
The hotel is decent and has its ups and downs. The room had a strong musty smell that made my wife start sneezing right away. The space was a bit cramped for four people, and having a futon instead of a double and two single beds wasn't ideal. However, the location is overall good and convenient for transportation and dining options.
Rooms
5.0
The room had a very strong smell, possibly a musty odor, which triggered my wife's allergies. It was on the small side for four people and felt a bit dated.
Service
7.0
The staff were friendly and helpful, especially with providing assistance for things I had forgotten. However, some members were a bit rude and lacking in knowledge about local attractions.
Location
6.0
The hotel is quite far from central London but convenient for attending Queen's Club tennis. It's within walking distance of three tube stops, making it accessible for exploring the city.
Dining
5.0
The dining experience was mixed. While it was entertaining to watch other guests enjoying their meals, the food options were limited and chaotic. There was little variety in the offerings.
Facilities
6.0
The facilities were average, nothing stood out as exceptional.
Great location
Musty smell
Charles
United Kingdom,
December
2023
7.4/10
The hotel rooms were airconditioned, which was a blessing during the London Heatwave last week. While the view overlooked the alley and dumpsters, our expectations were met as we didn't choose this hotel for the view.
Rooms
8.0
The rooms were airconditioned, which was a blessing in the London Heatwave last week. The view looked out to the alley and dumpsters, but we didn't expect much and didn't select the hotel based on the view.
Service
7.0
The service was friendly and helpful, although they missed some debris that should have been vacuumed and towels weren't always replaced when left on the rail. The breakfast area had limited whole grain options but the staff were around 24 hours and offered a welcome drink.
Location
8.0
The hotel was a bit remote from most tourist spots but was able to walk into central London with easy access to two underground/overground stations of the district line. It made everything easily accessible while still being in a relatively quiet and affordable area.
Dining
7.0
The dining experience was a perfect way to start the day with basic offerings like scrambled eggs, bacon, and sausages. However, the room didn't allow much fresh air as it only opened a little bit.
Facilities
7.0
The hotel is close to a bus stop and offers basic dining options. Despite the limited fresh air in the dining area, the Italian coffee was a nice touch.
Jonathan
United Kingdom,
November
2023
6.8/10
The hotel offers comfortable and adequate rooms at a fair price for London, but my stay was affected by a very smelly room that triggered my wife's allergies. On the positive side, the room had good darkening shades and was located in a quiet area, allowing for a peaceful night's sleep even for a family of four. The service was friendly and helpful, especially with directing me to nearby underground stations and providing a welcome drink. The location, although far from the center and with some cleanliness issues like fungus, was convenient for my visit purposes and close to key London attractions like Stamford Bridge. The dining experience was average in terms of food choices, but observing fellow guests trying new combinations was entertaining. Facilities were standard with no significant ups or downs.
Rooms
6.0
The room was comfortable and adequate, but had a very unpleasant smell.
Service
8.0
The staff were all friendly and helpful, assisting with various aspects of my stay.
Location
7.0
The hotel is located in Zone 2, quite far from central London, but close to necessary destinations for my trip.
Dining
6.0
The dining options were standard, with amusing observations of other guests' meal choices.
Facilities
7.0
Basic facilities, nothing exceptional noted during my stay.
James
United Kingdom,
November
2023
7.4/10
The hotel offers comfortable and spotless rooms, with great service from lovely and helpful staff. The location is convenient for local attractions and transportation, though the neighborhood can feel slightly unsafe at night. The dining experience provides a nice variety of options for guests. Overall, a good value for money stay.
Rooms
8.0
The rooms correspond to the description and photos, suitable for a family of four and were spotless and comfortable. Extra amenities were provided upon request.
Service
7.0
The staff, while seeming busy, was really lovely and helpful. They swiftly changed our room upon request. However, more attention to guests' needs during busy times would be beneficial.
Location
7.0
The hotel's location is perfect for accessing the Olympia Venue and offers good transportation links. The area has comfort beds and is close to underground stations, though it may feel cramped due to high guest numbers.
Dining
8.0
The dining experience was really nice with lots of choices, setting us up well for the day. However, waiting times for service could be improved.
Facilities
7.0
The hotel facilities were good, though more space is needed in certain areas to prevent overcrowding.
clean
busy service
Wendy
United States,
October
2023
7.2/10
The hotel rooms were big enough and equipped for a comfortable stay, but cleanliness could be improved. The staff was very helpful and the breakfast was great. The location was convenient for accessing transportation but a bit far from the center. Overall, a mixed experience with some positives and negatives.
Rooms
7.0
The rooms were big and really tidy, suitable for comfortable sleepovers even for a family of four.
Service
9.0
The staff, especially Luca and Jan, were fantastic and helpful in providing directions and recommendations.
Location
8.0
The hotel is conveniently located near multiple underground stations and within walking distance of train stations and shops.
Dining
6.0
The breakfast with scrambled eggs, bacon, and more was great, but sometimes service was slow and the dining area was busy and a bit disorganized.
Facilities
6.0
The hotel offers traditional shabu-shabu dining and some basic facilities.
Jordan
United Kingdom,
October
2023
7.0/10
The annex building setup meant we had to go outside to access our room, which was clean but in need of modernization. The room was small for a family of three, and the breakfast quality was disappointing. The service was friendly and helpful, offering a courtesy drink. The location was convenient for transportation but a bit far from the CBD. The dining experience was ordinary and lacked variety. Overall, the facilities were decent but could use improvements.
Rooms
7.0
The room was clean and overall well-maintained but in need of modernization. It was small for a family of three.
Service
8.0
The service was courteous and friendly, with helpful advice on local restaurants and maintaining the room immaculately. They also offered a welcome drink.
Location
7.0
The hotel's location was good, close to public transportation with clean and good-sized rooms. However, it needed more space for dining convenience.
Dining
6.0
The dining experience was average with limited variety.
Facilities
7.0
The facilities were decent but could be improved.
Nancy
United States,
October
2023
6.2/10
The hotel is reasonably priced for London, and the rooms, although a bit crowded for four people, fit within expectations. They were ready upon our arrival which was convenient for us.
Rooms
7.0
The rooms were a little crowded for four people, but for the price in London, it was totally within expectations. The bathroom looked a little rundown.
Service
8.0
The staff were helpful and knowledgeable, particularly with directions. They were cheerful and more than helpful during our stay.
Location
6.0
The hotel is close to tube stations and the center of London, which was ideal for us. However, it could do with some upgrading.
Dining
5.0
The breakfast was turned into a takeout continental breakfast during these difficult times. The staff did work hard to refresh the food area, but it could be very busy and frequently ran low.
Facilities
5.0
The facilities were average. The extendable sofa-bed in reality was just enough for one person.
Brian
United Kingdom,
September
2023
7.8/10
The hotel is great for families and offers clean, well-maintained rooms with nice bathrooms, although temperatures can be a challenge for sleeping. The service is top-notch, with friendly and helpful staff, including Janet at the Reception Desk. The location is convenient, within walking distance of major attractions and transport links. Dining options are decent, with good value for the price.
Rooms
7.0
The rooms were kept clean and were just enough for us, though the temperature fluctuations made it hard to sleep.
Service
9.0
The staff were excellent, especially Janet at the Reception Desk, very helpful and friendly.
Location
8.0
The location was great, providing easy access to major attractions and transport links, although the area could be quiet at night.
Dining
7.0
The dining experience was good, with tasty dishes, but not extraordinary.
Facilities
The facilities were sufficient for our needs.
Martin
United Kingdom,
August
2023
7.2/10
I had a pleasant stay at the hotel. The rooms were quiet despite the busy road, but the furnishings were too minimalistic. The staff was lovely and very helpful, although the dining options were somewhat limited. The location was convenient with easy access to public transportation, but it wasn't as charming as expected.
Rooms
7.0
My double room was surprisingly quiet even though it's located on a busy road. The furnishing was too minimalistic to be truly functional.
Service
8.0
The staff I encountered during my visit were genuinely lovely and provided helpful assistance, especially upon arrival.
Location
8.0
The hotel is situated in a great location near West Kensington and West Brompton stations, making it convenient to reach various attractions. However, the area didn't quite live up to my expectations.
Dining
7.0
While the English breakfast was satisfactory, I found the lack of variety and organization in the buffet area a bit disappointing. The dining experience could have been improved with more choices available.
Facilities
6.0
The hotel's facilities met my basic needs but weren't particularly outstanding.
George
United Kingdom,
July
2023
8.0/10
The hotel is conveniently located close to West Kensington station, offering cleanliness, comfort, and friendly staff. However, the dining experience could use some improvement at busier times. The breakfast buffet was a great way to start the day, though service could be a bit chaotic. Overall, a good value for money stay.
Rooms
8.0
The rooms were lovely, very clean and comfortable, although a bit crowded for four guests and smelled a bit stale despite open windows.
Service
9.0
The service was exceptionally helpful and very pleasant. The staff ensured cleanliness throughout our stay and were always welcoming.
Location
9.0
The location is close to transport links, about a 10-minute walk from West Kensington station, and the staff are amazingly friendly and helpful. The breakfast variety was great with a range of options.
Dining
7.0
The dining experience can be a little chaotic at busier times, with insufficient staff clearing tables fast enough. However, the full English breakfast buffet was perfect for starting the day.
Facilities
7.0
The facilities were good, although there were some aspects that could be improved upon in terms of dining organization during peak hours.